Category: Fixing Issues

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Can I disable font awesome loaded by the KB plugin?

Yes, You can easily disable  font awesome loaded by the KB plugin. Go to KB option panel and in “General” section you will get option to disable font awesome load option. Just turned it Off. That’s all.  

htaccess protected admin panel and ajax search issue

If you’re admin panel is password protected by htaccess then plugin will not able to access wp-ajax.php page, which is essential to pull search result from database. Very few sites occasionally uses htaccess rules to protect their admin panel access. But, unfortunately ajax call will not work until you remove htaccess code. Few references: 1….

How to create custom category page for knowledgebase items?

Go to your currently activated theme folder. For example- “Twenty Twelve”. Just make a copy of category.php file and then rename it to taxonomy-bkb_category.php. Customize that page code according to your need. ** If you need code customization service contact with me. http://codecanyon.net/user/xenioushk#contact

How to create custom single page for knowledgebase post?

You easily create a custom single page for your knowledgebase post. Go to your currently activated theme folder. For example- “Twenty Twelve” . Then make a copy of single.php file and then rename it to single-bwl_kb.php. Customize that page code according to your need. ** If you need code customization service contact with me. http://codecanyon.net/user/xenioushk#contact

I have upload .po /.mo files, it but doesn’t work. Why?

Check following steps for translate “BWL Knowledge Base Manager” plugin. Inside of plugin “lang” folder you will get a file named “en_EN.po” file. To edit this file you need to install “poedit” software in your computer. Our Plugin text-domain is ‘bwl-kb’ If you are doing “localization of a plugin” for the first time, then I…

How to disable the floating search and question tabs?

Yes, you can disable both of them from plugin option panel.  

How to insert custom CSS Code?

Go to plugin “Option Panel”, then click on “Advance” tab. Bottom of the page you will get a panel for insert Custom CSS code. Add your code and click save.

For single KB post I’m getting 404 error. What should I do ?

Getting 404 is very common issue for custom post type single post. But it’s very easy to solve. To solve that, Go to Settings>Permalinks. First, click on “Default” radio from Common Settings and click save button. Then again click on “Post name” radio and click save. Now, Check your knowledgebase single page and it should…

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